Unfortunately, fake StubHub tickets happen, as I learned at Kaskade’s Pier 94 concert Saturday night.
If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don’t leave or buy a last minute ticket without calling StubHub first.
Their customer service number is 866–788–2482.
Are StubHub tickets guaranteed?
Buyers are guaranteed to receive tickets in time for the event, and they’re guaranteed to be valid. Should any of these not occur, we’ll replace tickets with comparable or better tickets to the same event, or offer a full refund or FanCode for a future purchase. It’s free for sellers to list tickets on StubHub.
Can I buy tickets on StubHub for someone else?
Yes! When you place your order on StubHub, we guarantee your tickets will be authentic and arrive in time for the event. Hold on to your tickets so you can use them on the rescheduled date. If you’re unable to use the tickets, you may be able to list them for sale on StubHub.
How does StubHub work for buying tickets?
“It is free to list tickets for sale, and to search for tickets to buy on StubHub. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. For example, on the sale of a $100 ticket, the buyer would pay $110. The seller would net $85.”
How can I tell if my tickets are fake?
Set the hot edge on the corner of the ticket for a few seconds. If it’s a genuine ticket, it will turn the front brown and you will see very little, if anything, on the back. A fake ticket will usually catch on fire but will always show a burnt mark on the back side.